Purpose and Background

Reliance High-Tech is seeking a motivated and ambitious ‘Internal Sales Executive’, as part of an apprenticeship scheme, to join our dynamic sales team.

This role is perfect for someone who is eager to start a career in sales and is looking for an opportunity to learn and grow within a supportive environment.

The Sales Executive will receive comprehensive training and mentorship as part of the programme, gaining hands-on experience in various sales activities, customer interactions, and strategic planning; as well as spending time in other departments as part of the training programme to learn how the business operates and to gain relevant knowledge of how the sometimes complex systems we provide to our customers are designed and supported.

The security industry is also going through a technology revolution with the introduction of more IT focused solutions, so the successful candidate will also receive training on networking and other relevant IT related disciplines including that of specific brands that they will be working with.

At the appropriate time, the role is planned to transition to a pure sales focus and the Internal Sales Executive will be responsible for activity including supporting the sales team service Key Customers, identifying opportunities from pro-active calling to customers and prospects, formulating quotes, and closing business – maintaining a healthy pipeline of opportunity to hit revenue and profit targets.

Key Responsibilities

Sales Support – Assist the sales team with administrative tasks, including preparing sales materials, administering the CRM system to ensure it is kept up to date, keeping internal CVs used in tenders up to date, coordinating attendance at supplier events, and producing reports etc.

Customer Service – Be the first line of contact for customers calling into the business and help resolve their queries efficiently.

Lead Generation – Support lead generation efforts by identifying and qualifying potential leads, scheduling appointments with the appropriate internal owner, follow up on inquiries, and maintain the ‘lead tracker’ report.

Customer Engagement – Develop and maintain positive relationships with potential and existing clients through various communication channels (phone calls, emails, meetings), and work with the wider sales team on performing necessary tasks .

Product Knowledge – Learn and maintain a comprehensive understanding of the company’s products and services and how they are designed into solutions, effectively communicating their benefits and features to customers.

Sales Reporting – Assist in the preparation of sales reports, tracking sales activities, and analysing performance metrics.

Sales Process – Ensure that sales process documentation is kept up to date and available to the wider team.

Training Participation – Actively participate in all training programs, workshops, and mentorship sessions to develop sales skills and knowledge.

Supplier Information – Ensure relevant information is available on our ‘Supplier Portal’, such as up-to-date Partner Certification etc.

Team Collaboration – Work closely with sales team members and other departments to ensure a cohesive approach to achieving sales targets and company objectives.

Due to the nature of the apprenticeship scheme, this role will develop over time and other responsibilities may be introduced.

Personal Attributes

Ambitious and Goal-Oriented – A strong desire to achieve sales targets and progress in a sales career

Resilient – Ability to handle rejection and stay motivated, understanding that this is part of the sales process

Team Player – Willingness to collaborate with colleagues and contribute to a positive team environment

Customer-Focused – A genuine interest in meeting customer needs and providing excellent service

Essential

• UK citizen or valid work permit
• The ability to present and communicate in a professional manner
• The ability to plan and organise
• Excellent written and verbal skills
• Willingness to learn
• Valid Driving License
• Educated to A ‘Level standards

Benefits

Training and Development – Comprehensive training programs and ongoing mentorship

Career Progression – Clear pathways for advancement within the company

Work Environment – Supportive and dynamic work environment with opportunities for growth