Customer Service Coordinator/Administrator

The Customer Service Coordinator will provide outstanding Customer service to our clients as part of our front-line team on the Reliance High Tech Customer Service Desk based in Bracknell. The role is varied and can be fast-paced at times whilst equally, can be very rewarding working on your own or with the team to resolve issues. This is a full-time role Monday -Friday 40 hours a week with varied shifts between 7.30 am and 6 pm.

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Closing Date: February 18, 2022

The role

  • Handling customer queries both telephone and email in a timely and accurate manner to meet contractual SLA’s.
  • Managing a team of multiple engineers and regular partners to conduct reactive service calls and preventative maintenance visits in an efficient manner.
  • Categorise and resource the correct engineer for reactive calls based on skills set and proximity to work location
  • Contact clients to book service visits taking into account specific job and access requirements
  • Responding to internal emails promptly and efficiently
  • Raising and sending orders for required equipment as requested by engineers to complete fault calls
  • Producing Client dashboards weekly/monthly
  • Perform all duties professionally, promptly, and efficiently
  • Act as an ambassador for the company


  • Excellent communication skills – both written & verbal
  • Computer literate with good knowledge of MS Office applications especially Excel and similar
  • Excellent time management and organisational skills
  • Team player who is willing to learn and drive initiatives forward
  • The ability to work under pressure and meet Customer SLAs is essential
  • Ability to prioritise workload.
  • Calm under pressure
  • Desire to provide a good level of service to our clients
  • Knowledge of UK geography


Customer service experience is desirable, the successful candidate must be enthusiastic, willing to learn and have a positive approach. The role will suit someone who is team orientated, self-motivating and success-driven.