- We will keep your security solutions working effectively for their lifecycle.
- Additionally, we can provide full software, firmware and IT patching to ensure you remain cyber compliant.
- Our remote service allow you to manage costs effectively and swiftly.
- Our team are the best trained in the industry.
- Our solutions protect your people, your assets and your reputation
We promise to resolve system problems swiftly and efficiently round the clock through our own dedicated monitoring centre and helpdesk 24/7/365.
You will receive end-to-end support from a multi-layered maintenance team that includes accredited technical engineers and specialist IT resource to support the lifecycle of your security solution.
SUPPORT FOR ANY BUDGET
We offer Bronze, Silver and Gold contracts alongside the recommended option of security patching, to suit any budget and provide peace of mind.
These range from simple preventative maintenance visits to a fully comprehensive parts and labour support package.
We also offer bespoke maintenance packages and dedicated or resident engineering teams.
ONE STEP AHEAD OF EVERY CHALLENGE
Reliance High-Tech uses the latest diagnostic tools to provide dynamic, real-time alerts on the health of your system and each individual element in it down to component level. To help diagnose issues before they happen.
To find out how Reliance High-Tech’s maintenance can support the lifecycle of your security solution.
Enjoy complete performance transparency and access maintenance data online.
Linked directly to engineer activity in the field and our call handling centre, easy-to-use dashboards show accurate and up-to-date information on the status of service calls, planned preventative maintenance activity (PPMS) and, importantly, performance against your Service Level Agreement and other Key Performance Indicators.
We can customise the reports and link directly to third party applications upon request.