< Back to News

Reliance High-Tech ensures every second counts by connecting its ARC to ECHO

July 23, 2024

Reliance High-Tech’s cutting edge alarm receiving centre (ARC) is now ECHO connected. By delivering automated intruder and hold-up alarm signalling and messaging between Reliance High-Tech’s ARC and emergency services, ECHO is speeding up the deployment of blue light responders.

In the event of an activation from a monitored installation, the ARC receives a digital alarm signal transmission direct from the premises. The signal is verified and transmitted directly to the relevant police service via ECHO, negating human intervention and enhancing the potential for rapid intervention by responders at alarmed addresses.

In line with National Police Chiefs’ Council (NPCC) requirements for intruder and hold-up alarms to be delivered electronically to police control rooms, the number of ECHO connected ARCs multiplied significantly in 2021 and will continue to do so as interest in it grows. Signals from over 200,000 intruder and hold-up alarm systems registered with the Metropolitan Police and Essex Police are now being transmitted via ECHO’s automated signalling service, with Avon and Somerset as the third Police constabulary to announce adoption of ECHO from 1st April 2022.

Estimates indicate a saving of up to four minutes in response time by using ECHO. This could prove critical in an emergency situation by helping to quickly apprehend offenders, provide greater assurance to home and property owners, and even save lives in critical emergencies where every second counts.

ECHO is a significant technological advancement in the handling of intruder and hold-up alarm signals,’ It is at the forefront of initiatives to deter crime and facilitate a faster police response, and is already delivering a better level of emergency service. We are proud to have spotted this potential early and be ECHO connected, something that offers us a clear tangible commercial and performance benefit, while making sure our customers receive the fastest possible response to any alarm activations.

Jamie Fretwell, head of monitoring and lone worker operations at Reliance High-Tech.